FR
Frankie R
1 reviews | Active since Aug 2011
28 Jun 2023, 15:19
No reply regarding refund
I have been trying to reach Beame account dept by email and phone on numerous occasions. I sent an email on the 3rd Oct and to the MD and to date have not received a reply. I only managed to get through once to be told that I need to send a mail, which I did. I have been debited for a car that I have cancelled since Oct 2022 till Mar 2023. I have not received a refund even though I received confirmation of cancellation. This is extremely poor service and a bad reflection on the type of service offered from a tracking company. I cant wait for the contract to end so that I can switch companies.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
29 Jun 2023, 09:23Good Day Frankie Rugnat,
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jun 2023, 09:23
Official
Good Day Frankie Rugnat,
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
FR
Frankie R's updateReviewer Update
29 Jun 2023, 09:59Good day
I am available between 10 and 12:30 today
I am available between 10 and 12:30 today
FR
Frankie R's update29 Jun 2023, 09:59
Reviewer Update
Good day
I am available between 10 and 12:30 today
I am available between 10 and 12:30 today
Matrix Vehicle Tracking's replyOfficial
29 Jun 2023, 12:11Good Day Frankie Rugnat,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to our Finance Department for approval.
Refund will be refunded back into your account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to our Finance Department for approval.
Refund will be refunded back into your account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jun 2023, 12:11
Official
Good Day Frankie Rugnat,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to our Finance Department for approval.
Refund will be refunded back into your account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated to our Finance Department for approval.
Refund will be refunded back into your account.
Regards,
Customer Care Department
***
FR
Frankie R's updateReviewer Update
03 Jul 2023, 08:59Your customer care has been in contact with me however you have now double debited me this month. I have sent a mail and still no reply.
I have also tried to contact your contact Centre on Friday and there was no answer.
I have also tried to contact your contact Centre on Friday and there was no answer.
FR
Frankie R's update03 Jul 2023, 08:59
Reviewer Update
Your customer care has been in contact with me however you have now double debited me this month. I have sent a mail and still no reply.
I have also tried to contact your contact Centre on Friday and there was no answer.
I have also tried to contact your contact Centre on Friday and there was no answer.