No refund, no customer service, no interest in resolving issues

I provided Matrix a months notice as required to cancel my contract with them. Yet on the 1st of June they deducted another months subscription fee from my account. I reported this at the start of June shortly after I saw the deduction made from my account. Matrix indicated that I did not provide the notice required because I did not get a reply email with a reference number. I am not sure how Matrix holds a customer responsible for THEIR PROCESS THAT DOES NOT WORK !. After much explaining they finally listen and say I had followed process and that they were negligent on their part in cancelling the debit order. A month later I called to check why I had not been reimbursed as as usual the lines were very busy and I left a message for them to return my call. Needless to say I AM STILL WAITING FOR THAT RETURNED CALL A MONTH LATER. I then called this past Friday and was given the excuse that some documentation was missing (WHICH NOT NO HAS REQUESTED OR NOTIFIED ME OF) and the call agent she would escalated and promised feedback before end of day. Needless to say I AM STILL WAITING FOR THAT FEEDBACK. So today I call again and the agent is able to tell me the credit has been approved but now when Matrix will actually make the illusive payment now 2 months overdue. When I asked what the escalation path was if I don't get paid by end of July, I was told to just call in again. So Matrix has NO COMPLAINTS PROCESS, NO CUSTOMER SERVICE process, does NOT PUT THE CUSTOMER FIRST and does not give a hoot about doing a refund. I see I am not the only one battling with their poor customer service and what seems like a refusal to refund me if judging their lack of action 2 months later. Good luck if you decide to do business with them.