No refund for unauthorized debits
<p>on the 18th of August I looged a compliant via Hello Peter for an unauthosired debit by MiXTelematics. They quickly achkowledged their error and confirmed that no further debits would be going off my account for Protection service,and that i would get a refund. A month later no refund has been received by me and the emails I have logged with them regarding this have not been answered.</p>
Dear Vuyo
We thank you for your post and the content has been noted thereof.
We would like to state for the record that after further investigation ,we listened to the call where you agreed to the services. The call has been forwarded to you for your perusal
We confirm that there will be no refund, and confirm that the Value added services has been cancelled and has not been debited for in Sept 2016
Kind regards
Thato Mashimbye
Customercare supervisor
Dear Vuyo
We thank you for your post and the content has been noted thereof.
We would like to state for the record that after further investigation ,we listened to the call where you agreed to the services. The call has been forwarded to you for your perusal
We confirm that there will be no refund, and confirm that the Value added services has been cancelled and has not been debited for in Sept 2016
Kind regards
Thato Mashimbye
Customercare supervisor
Lerato you need to listen to further calls made to Matrix regarding this before the debit was taken. I never even received a policy document which was what i was first supposed to review before the service kicked in. I did not have a contact number of the consulatnt hence i called Matrix directly to ask for the service to not kick in.
Lerato you need to listen to further calls made to Matrix regarding this before the debit was taken. I never even received a policy document which was what i was first supposed to review before the service kicked in. I did not have a contact number of the consulatnt hence i called Matrix directly to ask for the service to not kick in.