AM
Anastasia M
1 reviews | Active since Feb 2017
02 Apr 2019, 13:27
No one answers the damn phone!
No one answers the damn phone, I want to purchase a new unit but I mailed them 4 weeks ago, still no response, I called and no one answers, this is such bad service.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Apr 2019, 13:31Good day Anastasia McKenzie
Thank you for your post and for bringing this matter to our attention.
Please be advised that one of our agents will contact you shortly to assist with your request.
We do apologise for the inconvenience caused.
Kind regards
Customer Care
Thank you for your post and for bringing this matter to our attention.
Please be advised that one of our agents will contact you shortly to assist with your request.
We do apologise for the inconvenience caused.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply02 Apr 2019, 13:31
Official
Good day Anastasia McKenzie
Thank you for your post and for bringing this matter to our attention.
Please be advised that one of our agents will contact you shortly to assist with your request.
We do apologise for the inconvenience caused.
Kind regards
Customer Care
Thank you for your post and for bringing this matter to our attention.
Please be advised that one of our agents will contact you shortly to assist with your request.
We do apologise for the inconvenience caused.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
02 Apr 2019, 14:36Good day Anastasia McKenzie
From the outset, we wish to apologise for the manner in which your contact attempts were handled.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As discussed, arrangements have been made for the fitment of you unit as well as the cancellation of your old unit.
Kind regards
Michael Africa
Customer Care Department
***
As discussed, arrangements have been made for the fitment of you unit as well as the cancellation of your old unit.
Kind regards
Michael Africa
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Apr 2019, 14:36
Official
Good day Anastasia McKenzie
From the outset, we wish to apologise for the manner in which your contact attempts were handled.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As discussed, arrangements have been made for the fitment of you unit as well as the cancellation of your old unit.
Kind regards
Michael Africa
Customer Care Department
***
As discussed, arrangements have been made for the fitment of you unit as well as the cancellation of your old unit.
Kind regards
Michael Africa
Customer Care Department
***