RW
Roelof W
1 reviews | Active since Aug 2012
02 Apr 2019, 11:17
No one answers phones
Mix telematics lost my account number and did not do the debit order. Someone phoned me and arranged that the amount be deducted 3 days later. But it again dit not go off. They phoned me and said I need to supply my banking details but I refused because of ***** and said I will phone in myself and do the necessary updates. That was a mistake as no one answers a phone there. I do hope my car don`t get ******, because no one answers a phone.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
02 Apr 2019, 11:49Good day Roelof
Thank you for your post and for allowing us to discuss the query you have raised.
As per telephonic discussion, your banking details have been confirmed and the debit order date has been amended as requested.
Please note that as agreed, the outstanding amount on your account will be debited from your banking account on the date agreed.
Kind regards
Michael Africa
Customer Care
***
Thank you for your post and for allowing us to discuss the query you have raised.
As per telephonic discussion, your banking details have been confirmed and the debit order date has been amended as requested.
Please note that as agreed, the outstanding amount on your account will be debited from your banking account on the date agreed.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply02 Apr 2019, 11:49
Official
Good day Roelof
Thank you for your post and for allowing us to discuss the query you have raised.
As per telephonic discussion, your banking details have been confirmed and the debit order date has been amended as requested.
Please note that as agreed, the outstanding amount on your account will be debited from your banking account on the date agreed.
Kind regards
Michael Africa
Customer Care
***
Thank you for your post and for allowing us to discuss the query you have raised.
As per telephonic discussion, your banking details have been confirmed and the debit order date has been amended as requested.
Please note that as agreed, the outstanding amount on your account will be debited from your banking account on the date agreed.
Kind regards
Michael Africa
Customer Care
***
RW
Roelof W's updateReviewer Update
02 Apr 2019, 11:52Thank you for your quick response and professionalism.
RW
Roelof W's update02 Apr 2019, 11:52
Reviewer Update
Thank you for your quick response and professionalism.
Matrix Vehicle Tracking's replyOfficial
02 Apr 2019, 11:54Good day Roelof
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply02 Apr 2019, 11:54
Official
Good day Roelof
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
RW
Roelof W's updateReviewer Update
09 Apr 2019, 09:54After the quick response and discussions the debit order still didn't go thru. This after two ladies told me the debit is loaded for the next day.
I will contact Tracker now and get a quote from them as I never had problems from them.
RW
Roelof W's update09 Apr 2019, 09:54
Reviewer Update
After the quick response and discussions the debit order still didn't go thru. This after two ladies told me the debit is loaded for the next day.
I will contact Tracker now and get a quote from them as I never had problems from them.
Matrix Vehicle Tracking's replyOfficial
09 Apr 2019, 15:38Good day Roelof
We hereby confirm that your cancellation request has been processed.
Please accept our apologies for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
We hereby confirm that your cancellation request has been processed.
Please accept our apologies for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply09 Apr 2019, 15:38
Official
Good day Roelof
We hereby confirm that your cancellation request has been processed.
Please accept our apologies for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
We hereby confirm that your cancellation request has been processed.
Please accept our apologies for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***