TM
Thokozile M

1 reviews | Active since Aug 2016

31 Oct 2018, 09:34

No interest in their customers and product...money making scheme

on the 9th of Oct 2018 I bought a car from Toyota and they sold me a car trackor contract from Beame and I accepted it, since the up until today they never sent me any communication or information with regards to the contract what are the services and what are they offering me, and when I cancel I am charged with R900 -and they will only terminate once they recieve the said amount of which I requested that they debit that amount on the 27th of Nov. please people be warned about this company and when you are transferred to cancellations department you hold the line more than 10 minutes...

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Oct 2018, 10:08
Official

Dear Thokozile Mahlangu

We thank you for your post and acknowledge the contents thereof

We refer to your conversation with our cancellations department and confirm that you requested that we debit the settlement amount on the 27 Nov 2018

Your account will be terminated once the debit order has gone through

Please accept our apology for the inconvenience caused

Regards

Thato Mashimbye

Customer Care

TM
Thokozile M's update31 Oct 2018, 10:30
Reviewer Update
YOUR APOLOGY DOES NOT SOLVE ANYTHING, HAVING TO PAY R900 TO TERMINATE A CONTRACT WHICH I DO NOT EVEN HAVE DOCUMENTS OF.