MR
Michael R
1 reviews | Active since May 2013
24 Nov 2015, 12:01
No feedback once again
This complaint is linked to the previous one as once again it takes forever to receive any feedback:<br> http://hellopeter.com/mix-telematics-africa-matrix-vehicle-tracking/complaints/does-not-pay-back-money-no-service-***<br> <br> I noted in the reply that Mix telematics does not agree with my it takes long to respond statement. I do have all the proof on email where I waited more that a month at times for ANY feedback. Once again it has been 5 days and there is no response on the false promises that was made? Please can someone give feedback as I can't see how it can take 5 days to investigate something that is pending more than MONTHS now? This is about principle and nothing more.
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
24 Nov 2015, 14:28Hello OorSkietKoS,
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be process tomorrow
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Tel: +***0
Lebogang Twala
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be process tomorrow
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Tel: +***0
Lebogang Twala
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply24 Nov 2015, 14:28
Official
Hello OorSkietKoS,
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be process tomorrow
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Tel: +***0
Lebogang Twala
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be process tomorrow
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Tel: +***0
Lebogang Twala
e-Mail: lebogang ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
