NO FEEDBACK ON MY CAR

i was so disappointed by Mix Telematics for being unable to tell me the coordination of my vehicle while the police where busy trying to help me recover it after it was ******. they were able to tell me that the vehicle is in Krugersdorp,next time in Lanseria next time they are next to it i should give them 5 minutes they will call but they never called untill i called and the response i got was very rude as i was told that i am hindering their process of getting the vehicle, and when i decided to keep queit til 23:00, after that when i called they told me they called off the search they will start again tomoro morning, tomorow morning they said they have authorised high ranking search team since then it is now another Friday no one says anything since they have been seeing the location of the vehicle but they couldnt get to it and recover it. why only them knows. now my insurance needs the report they **** saying they emailed it but all incoming emails are in my box and not them. I now wonder is if history is gona repeat itself? everytime i call the person is aking my cell number but do nothing with it. Louis just decided to knock off leaving Bongani and the other lady to play me.