ES
Erinda S
1 reviews | Active since Aug 2022
18 Jul 2025, 20:27
No feedback after multiple attempts and bad service
I am extremely dissatisfied with the service (or rather lack thereof) from Matrix Vehicle Tracking.
We submitted a formal cancellation of my husband’s services on 29 January 2025, yet to date, this cancellation has been completely ignored. Since then, I have sent four follow-up emails, none of which have received any response. I have also made numerous attempts to contact the company via phone, but calls go unanswered. Despite cancelling, he is still being billed monthly and have now started receiving payment arrears notices, which is outrageous given that we followed the proper cancellation procedure months ago. This level of service is unacceptable and unprofessional.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
19 Jul 2025, 11:10 Good Day Erinda van Staden,
Thank you for your communication.
This is confirmation that contact was made with the account holder, an inquiry into the problem at hand is currently underway.
Thank you for your communication.
This is confirmation that contact was made with the account holder, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, feedback will be provided.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jul 2025, 11:10
Official
Good Day Erinda van Staden,
Thank you for your communication.
This is confirmation that contact was made with the account holder, an inquiry into the problem at hand is currently underway.
Thank you for your communication.
This is confirmation that contact was made with the account holder, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, feedback will be provided.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
21 Jul 2025, 10:23Good day Erinda van Staden,
Thank you for your submission,
We have attempted contacting the account holder by phone without success.
The above matter has been escalated, an immediate termination has been processed and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***
We have attempted contacting the account holder by phone without success.
The above matter has been escalated, an immediate termination has been processed and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***
Matrix Vehicle Tracking's reply21 Jul 2025, 10:23
Official
Good day Erinda van Staden,
Thank you for your submission,
We have attempted contacting the account holder by phone without success.
The above matter has been escalated, an immediate termination has been processed and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***
We have attempted contacting the account holder by phone without success.
The above matter has been escalated, an immediate termination has been processed and we have requested for credits.
we appreciate your patience and understanding.
Best Regards
Customer Care department
***