SD
Sheldon D
1 reviews | Active since Feb 2011
13 Apr 2015, 13:30
No Debit order as per agreement
Hello, <br> <br> I recently signed up with your company in March 2015, for vehicle tracking services.<br> You were supposed to have deducted my monthly premium at the end of March as per the agreement.<br> You did not do this, but now you have sent me to the collections team.<br> I need to know why you did not process the debit order correctly? Why do I now have to be inconvenienced and have to make a manual payment, and Fax the p.o.p to you? <br> I will be happy to pay, but you need to process the debit order correctly as per the agreement. Please contact me to rectify this mistake on your side. I don't have time to be faxing papers to you.
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Matrix Vehicle Tracking's replyOfficial
13 Apr 2015, 13:59Hello spidervamp,
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Sheruna Gafoor and confirm that the debit orders will be rectified.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Sheruna Gafoor and confirm that the debit orders will be rectified.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
Matrix Vehicle Tracking's reply13 Apr 2015, 13:59
Official
Hello spidervamp,
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Sheruna Gafoor and confirm that the debit orders will be rectified.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused and assure you that the matter has been dealt with internally.
I refer to your telephonic discussion with Sheruna Gafoor and confirm that the debit orders will be rectified.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***