CS
Chelle S
1 reviews | Active since Oct 2023
10 Oct 2023, 12:30
No Customer Support for Corporate Clients
We have a corporate account with Matrix and since they have upgraded their web portal we are unable to log in. I have been trying to get ahold of someone for a few weeks, but no one answers the phone in their customer support center. I have sent several e-mails and no one gets back to me. Their after sales service is non existing.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
11 Oct 2023, 08:57Good Day Chelle Smith,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and assisted with the Login Details.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and assisted with the Login Details.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Oct 2023, 08:57
Official
Good Day Chelle Smith,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and assisted with the Login Details.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and assisted with the Login Details.
Regards,
Customer Care Department
***
CS
Chelle S's updateReviewer Update
18 Oct 2023, 09:03Good morning.
Some one has contacted me, but I still have the same issues.
Some one has contacted me, but I still have the same issues.
CS
Chelle S's update18 Oct 2023, 09:03
Reviewer Update
Good morning.
Some one has contacted me, but I still have the same issues.
Some one has contacted me, but I still have the same issues.
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 08:29Good Day Chelle Smith,
We confirm that our Client Service Consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
We confirm that our Client Service Consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 08:29
Official
Good Day Chelle Smith,
We confirm that our Client Service Consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
We confirm that our Client Service Consultant has been in contact with you and the inquiry has been resolved.
Regards,
Customer Care Department
***
CS
Chelle S's updateReviewer Update
20 Oct 2023, 09:32Phumzile has been an absolute star, getting the issues resolved. She is an asset to Matrix.
They need more employees like her in the call centre.
They need more employees like her in the call centre.
CS
Chelle S's update20 Oct 2023, 09:32
Reviewer Update
Phumzile has been an absolute star, getting the issues resolved. She is an asset to Matrix.
They need more employees like her in the call centre.
They need more employees like her in the call centre.
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 09:40Good Day Chelle Smith,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 09:40
Official
Good Day Chelle Smith,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***