ER
Emile R
1 reviews | Active since Jun 2023
30 Sept 2023, 11:48
No customer support!!!
So we fitted a Beamie unit! And when we sold our car and bought a new one we wanted to transfer the account its been 3 months no case number no call backs no follow ups nothing instead this company is pushing the agenda for you to pay a cancellation fee before getting a new tracker fitted, big **** company also never received our contract!! Stay away!!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
02 Oct 2023, 12:59Good Day Emile Rheeder ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Sales Department .
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Sales Department .
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Oct 2023, 12:59
Official
Good Day Emile Rheeder ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Sales Department .
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Sales Department .
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***