EE
Eugene E

1 reviews | Active since Oct 2022

14 Oct 2022, 14:54

No customer service

terrible, words can't describe how useless and unreachable they are. None of their 3 phone numbers are being answered. Non of my emails, both to customer care and debtors are being responded or answered. Cancelled contract on 18/05/2022, still being billed monthly, when I returned debit orders via banking app, I get threatened via SMS with legal action, but still no way to communicate with them. After all my frustrations I contacted the installation center who promised to resolve, but still nothing. I have all email proof since 18/05/2022 and numerous case number, still gets threatened by legal action, but no one is willing to speak to me to resolve.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Oct 2022, 16:23
Official
Good day Eugene E,

Thank you for affording us the opportunity to assist today.

We can confirm that an agent has assisted with your query and a credit note has been created for the incorrect billing.

Regards,
Customer Care Department
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