EE
Eugene E
1 reviews | Active since Oct 2022
14 Oct 2022, 14:54
No customer service
terrible, words can't describe how useless and unreachable they are. None of their 3 phone numbers are being answered. Non of my emails, both to customer care and debtors are being responded or answered. Cancelled contract on 18/05/2022, still being billed monthly, when I returned debit orders via banking app, I get threatened via SMS with legal action, but still no way to communicate with them. After all my frustrations I contacted the installation center who promised to resolve, but still nothing. I have all email proof since 18/05/2022 and numerous case number, still gets threatened by legal action, but no one is willing to speak to me to resolve.
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
14 Oct 2022, 16:23Good day Eugene E,
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your query and a credit note has been created for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your query and a credit note has been created for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Oct 2022, 16:23
Official
Good day Eugene E,
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your query and a credit note has been created for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that an agent has assisted with your query and a credit note has been created for the incorrect billing.
Regards,
Customer Care Department
***
