1 reviews | Active since May 2016
No Customer Service at all!!!
I am astounded about the lack of customer service from Matrix. Bought a new car and the Matrix unit was installed through the dealership. On delivery of the car I got a job card that is all. I have contacted Matrix so-called Customer Service through the website twice with no reaction at all. Apparently they have three types of service. It would be nice to know which one we have. It would also be nice to know how the service works.
Dear Hennie Nel
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery
I refer to our telephonic discussion and confirm that your query has been addressed and that one of our Sales agents will contact you shortly for the upgrade you requested.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***
Dear Hennie Nel
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery
I refer to our telephonic discussion and confirm that your query has been addressed and that one of our Sales agents will contact you shortly for the upgrade you requested.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***