AM
Ayanda M

1 reviews | Active since Apr 2022

28 Apr 2022, 17:10

No customer care whatsoever

Had a tracker subscription with Telematics, everything was going well until they started debting more than we agreed on and this continued month after month . I contacted them to make them aware of this issue, they acknowledged this and committed to correcting their mistake which they never did .

I then contacted them to let them know I'm wanted the subscription canceled. The agent lady agreed and they disappeared out of my life for a year . It wasn't until a year later that their lawyers were calling me and telling me I have been handed over due to none payment of +-R5 700( apparently I haven't been paying them for that whole year, for a subscription I requested to be canceled -). I was told I needed to sign a cancelation form and since I didn't for that whole year I need to pay for that subscription. This is a fact that their agent never mentioned on the call I had with her .

They have been debting small amounts from my account like like R33 per month.

My advice is stay away from this company. It's nothing but a headache!!!!

Oooooh and they blacklisted me

My advise is stay away from this company. Nothing but a nightmare!!!

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Apr 2022, 15:28
Official
Good Day  Ayanda M 

Thank you for taking our and allowing us the opportunity to investigate your query.

We confirm that the proof of payment has been recieved and your account has been updated.

Assuring you of our best interest at all times.

Regards
Customer Care Department