MR
Marco R
1 reviews | Active since Apr 2010
15 Mar 2016, 09:45
NO CUSTOMER CARE
I had matrix installed on my vehicle. I traded my vehicle in 3 weeks after installation and need to switch it to the new vehicle. When u phone the call centre you just not get a response. I have phone 4 times and been told someone will call you but no one does. They expect you to pay yet they do not have a customer service. I would advice going with a different company if u want a tracker.
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Matrix Vehicle Tracking's replyOfficial
15 Mar 2016, 10:54Hello Medic107,
We hereby acknowledge your post and have noted the content.
We confirm that arrangements for the remove and refit has been made and will be carried out today.
In the interest of customer satisfaction and entirely without prejudice, we confirm that you will not be liable for the associated coasts as stipulated in the standard terms agreed to by you.
We will remain in contact to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post and have noted the content.
We confirm that arrangements for the remove and refit has been made and will be carried out today.
In the interest of customer satisfaction and entirely without prejudice, we confirm that you will not be liable for the associated coasts as stipulated in the standard terms agreed to by you.
We will remain in contact to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's reply15 Mar 2016, 10:54
Official
Hello Medic107,
We hereby acknowledge your post and have noted the content.
We confirm that arrangements for the remove and refit has been made and will be carried out today.
In the interest of customer satisfaction and entirely without prejudice, we confirm that you will not be liable for the associated coasts as stipulated in the standard terms agreed to by you.
We will remain in contact to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post and have noted the content.
We confirm that arrangements for the remove and refit has been made and will be carried out today.
In the interest of customer satisfaction and entirely without prejudice, we confirm that you will not be liable for the associated coasts as stipulated in the standard terms agreed to by you.
We will remain in contact to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com