CG
Cherise G
1 reviews | Active since Nov 2017
06 Jul 2022, 09:12
NO CONTRACT, REFUSES CANCELLATION WITHOUT PAYMENT
Would give 0 stars if I could!!
Second bad review!!
Trying to cancel with MixTelematics after CONFIRMING there is no recording of terms and conditions being explained, NO CONTRACT in place and they’re charging me over R3000 to cancel.
You can have your stupid device back I’ll have it removed and deliver it to you PERSONALLY!!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
07 Jul 2022, 13:56Good day Cherise G
Please note that we are trying to get in contact with you but you are not available.
As advised before on how you accepted the Terms and Condition for the contract, and you were given time to go through them and accept if you comfortable with them hence contract was activated.
Unfortunately if you wish to cancel you are liable to pay the settlement amount as you agreed to the Terms and Conditions.
Regards
Customer Care Department
***
Please note that we are trying to get in contact with you but you are not available.
As advised before on how you accepted the Terms and Condition for the contract, and you were given time to go through them and accept if you comfortable with them hence contract was activated.
Unfortunately if you wish to cancel you are liable to pay the settlement amount as you agreed to the Terms and Conditions.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Jul 2022, 13:56
Official
Good day Cherise G
Please note that we are trying to get in contact with you but you are not available.
As advised before on how you accepted the Terms and Condition for the contract, and you were given time to go through them and accept if you comfortable with them hence contract was activated.
Unfortunately if you wish to cancel you are liable to pay the settlement amount as you agreed to the Terms and Conditions.
Regards
Customer Care Department
***
Please note that we are trying to get in contact with you but you are not available.
As advised before on how you accepted the Terms and Condition for the contract, and you were given time to go through them and accept if you comfortable with them hence contract was activated.
Unfortunately if you wish to cancel you are liable to pay the settlement amount as you agreed to the Terms and Conditions.
Regards
Customer Care Department
***
CG
Cherise G's updateReviewer Update
07 Jul 2022, 14:03Yes, you advised I accepted the contract with a code sent to me via SMS, I’m to this day still trying to find the code, I was not given time to go through the terms and conditions, THUS IS WHY I asked for a recording or proof of T&Cs being sent before “accepting” the “contact”.
Trying to reach me!!??? I have received no calls from you today..
Also your tracker does not work!! I’ve pressed my panic twice with no response!!
Trying to reach me!!??? I have received no calls from you today..
Also your tracker does not work!! I’ve pressed my panic twice with no response!!
CG
Cherise G's update07 Jul 2022, 14:03
Reviewer Update
Yes, you advised I accepted the contract with a code sent to me via SMS, I’m to this day still trying to find the code, I was not given time to go through the terms and conditions, THUS IS WHY I asked for a recording or proof of T&Cs being sent before “accepting” the “contact”.
Trying to reach me!!??? I have received no calls from you today..
Also your tracker does not work!! I’ve pressed my panic twice with no response!!
Trying to reach me!!??? I have received no calls from you today..
Also your tracker does not work!! I’ve pressed my panic twice with no response!!