No communication throughout the company

The sales team, as usual, promised the world and delivered a rock...

I sent my account details to the director of the sales team in November and was told my debit order will start on 1 Dec 2023 and that the debit order will only be for R199.

The 1st of December came and went and no money leaves my account.

I get a call from a very arrogant person a few days later telling me that I need to pay over R300 immediately after I told her she needs to get hold of the sales department and tell them to set up the debit order and sort it out.

I get sms's and call back and tell the story again and still nothing happens. I emailed the director of the sales department and got reply and this is still not sorted out.

I get another call today letting me know that it is still not sorted out and that they cannot contact the sales department. Are they not all from the same company?

I would rather cancel all of this, and get all their products removed from my car if this is the incompetence that I need to deal with. Imagine what kind of service I will get when I'm in an actual emergency...