FV
FRANS V
1 reviews | Active since Jan 2024
22 Jan 2024, 17:23
No communication from matrix
I’ve been trying to upgrade my service from last week Monday the 15th The phone are just ringing with no one answering. I have a case number (***4) that I have logged via the online route but still no joy.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
23 Jan 2024, 10:50Good Day Frans Viljoen,
Thank you for bringing the matter to our attention.
We confirm that one of our Sales Representative has been in contact with you and confirmed with the booking arrangements.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
We confirm that one of our Sales Representative has been in contact with you and confirmed with the booking arrangements.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Jan 2024, 10:50
Official
Good Day Frans Viljoen,
Thank you for bringing the matter to our attention.
We confirm that one of our Sales Representative has been in contact with you and confirmed with the booking arrangements.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
We confirm that one of our Sales Representative has been in contact with you and confirmed with the booking arrangements.
Regards
Customer Care Department
***
FV
FRANS V's updateReviewer Update
25 Jan 2024, 13:39This is the worst company to work with, I have changed my tracker to he one my insurance requires.
after multiple calls, they phone you back, and changes your service, then they arrange for the "new unit to be installed and guess what: the installer is running late, then has to cancel and move the appointment.
I need this fixed, my vehicle will no be insured due this Matrix's inefficiency and pathetic customer service!
what is going to happen when their customers has an emergency???
after multiple calls, they phone you back, and changes your service, then they arrange for the "new unit to be installed and guess what: the installer is running late, then has to cancel and move the appointment.
I need this fixed, my vehicle will no be insured due this Matrix's inefficiency and pathetic customer service!
what is going to happen when their customers has an emergency???
FV
FRANS V's update25 Jan 2024, 13:39
Reviewer Update
This is the worst company to work with, I have changed my tracker to he one my insurance requires.
after multiple calls, they phone you back, and changes your service, then they arrange for the "new unit to be installed and guess what: the installer is running late, then has to cancel and move the appointment.
I need this fixed, my vehicle will no be insured due this Matrix's inefficiency and pathetic customer service!
what is going to happen when their customers has an emergency???
after multiple calls, they phone you back, and changes your service, then they arrange for the "new unit to be installed and guess what: the installer is running late, then has to cancel and move the appointment.
I need this fixed, my vehicle will no be insured due this Matrix's inefficiency and pathetic customer service!
what is going to happen when their customers has an emergency???