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Tilly M

1 reviews | Active since Sept 2018

19 Jul 2022, 14:52

No assistance to cancel subscription. Phones ring without an answer.

I have been trying to get hold of the cancellation department since yesterday morning without luck. I get transferred but the phone would ring without an answer. There is also no proper procedure (hidden costs, no person to get hold of, nothing on their website) in place for cancellations.

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Jul 2022, 16:31
Official
Good Day Tilly M

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you. 

As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount. 

The settlement details have been e-mailed through to you as requested and we await your response. 

Kind Regards 
Customer Care Department 
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TM
Tilly M's update19 Jul 2022, 16:39
Reviewer Update
Good day,

No settlement details were shared with me as yet. I will wait for that to respond accordingly.

Thanks
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Jul 2022, 15:48
Official
Good Day Tilly M

Kindly be advsied that we have been trying to get in contact with you however we have been unsuccessful.

Please note that both the contract as well as the settlement amount have been resent to you by email.

Regards 
Customer Care Department
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TM
Tilly M's update20 Jul 2022, 17:13
Reviewer Update
Good day,

I have not received any call from Telematics today. I however received the documents mid-morning today. I will review and feedback.

Tilly
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Jul 2022, 08:14
Official
 Good Day Tilly M 

Thank you for your post and the content thereof has been noted.

Regards
Customer Care Department
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