DB
Derek B

1 reviews | Active since Sept 2016

10 Sept 2016, 13:34

No answers

<p> Last year I sent Mix telematix e-mails informing them that I was selling my vehicle and that the new owner wanted to take over the contract with them. I never got a reply from them and when I phoned I was told they would get back to me but never did. I was sent a sms to have a unit fitted to the new vehicle and ended up paying for both vehicles. The new owner was contacted once after I spoke to Dalsy Mthombeni but they never got back to him or informed him what to do. All they seem to want is for me to pay R399.00 for each vehicle to cancel the contracts. Dalsy Mthombeni promissed to investigate after I sent her my previous e-mails but also did not get back to me either. Almost a year later and I am still paying for both vehicles.</p>

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Sept 2016, 08:18
Official

Dear Derek Bezuidenhout

We sincerely apologise for the inconvenience caused. This incident is certainly not a reflection of our overall service levels to our clients

Our attempts to reach you have proven to be unsuccessful. We confirm that a detailed email has been forwarded your email address with confirmation that the contract has been terminated with immediate effect to avoid further deductions from your account and you will be left with only one vehicle with us.

Please do not hesitate to contact us should you require further assistance

Kind Regards


Thato Mashimbye

Customer Care Supervisor