wW
weriesnm W
1 reviews | Active since Jan 2017
06 Apr 2022, 08:16
No after sales service from Mix Telematics and Andrew Mathe
POOR CUSTOMER SERVICE. We have a company and over 20 MX2 Tracking units. Now We are doing changes with old vehicles out and new vehicles in and since the begin af March I have been calling Andrew Mathe in the installations department. I have been calling and sending emails to him to follow up about the installation date but nothing gets done. Can you advise what should we do to get service from them?
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Matrix Vehicle Tracking's replyOfficial
06 Apr 2022, 08:35Good Day Werner M
We can confirm that an agent did get in contact with you yesterday and arrangements were made.
Please accept our apology for the delay and inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer CareDepartment
***
We can confirm that an agent did get in contact with you yesterday and arrangements were made.
Please accept our apology for the delay and inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer CareDepartment
***
Matrix Vehicle Tracking's reply06 Apr 2022, 08:35
Official
Good Day Werner M
We can confirm that an agent did get in contact with you yesterday and arrangements were made.
Please accept our apology for the delay and inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer CareDepartment
***
We can confirm that an agent did get in contact with you yesterday and arrangements were made.
Please accept our apology for the delay and inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer CareDepartment
***