no action by hijacking

On October 9. at /- 2PM my husband was hold up by 2 Gunmen at the 1st circle facing Waterfall Estate. His car was sandwiched in front by a big black car (could have been a big Jeep) and a smaller silver/grey colour car in the back. Although he was facing a M-Gun, he was pressing the panic button on the Matrix system.<br> NO ASSISTANCE, NO RESPONSE, NO ACTION FROM MATRIX until today, no one could ever be bothered although I have send several emails and made various phone calls.<br> 2 Gentlemen came to help my husband after the 2 Hijackers had left, unfortunately none had taken down the registration no of the 2 Hijackers cars.<br> During my calls to Matrix the working condition of the panic button was tested - it worked. I had been asked to bring the car in for testing, not possible, I asked to send someone out to my offices to remove system.<br> In Fact: For Safety reasons I want that system removed as it is not safe for use in a dangers situation. I requested a refund as my car is only 2 1/2 month old.<br> HOW DOES ONE PRESS A PANIC BUTTON FOR 6 SECOND WHILST FACING 2 GUYS AND AN MG <br> Not to think about this situation happening by night!<br> THE MATRIX PANIC BUTTON IS AN UNSAFE SYSTEM<br>