bS
bellea S
1 reviews | Active since Apr 2025
07 Apr 2025, 14:32
NIGHTMARE !! WORST CUSTOMER CARE IVE EVER RECEIVED.
THE WORST CUSTOMER SERVICE IVE EVER RECEIVED. Not only do their trackers not work but they are extremely rude and unhelpful. Within 1 week of having the trackers, 1 of my biked were stollen without any alert or notification, but 2 of the trackers also completely stopped working. After multiple hours of being sent to different departments with little to no help, I was finally put through to the correct department and dealt with an extremely rude, unhelpful and unprofessional agent named NTHABISENG. She refused to listen to my concerns and proceeded to scream and put the phone down. Their service is ********** !!!!! DO NOT RECOMMEND THEY ARE *****ARTISTS.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
07 Apr 2025, 15:21Good Day Mic ana
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply07 Apr 2025, 15:21
Official
Good Day Mic ana
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
