Nightmare with trying to cancel subscription

Just a Nightmare!.. I have tried contacting them endlessly but i am always just placed on hold I Phoned them in the end of 2023 (15 November) asking them to cancel my cracker only for them to tell me to email them to cancel my policy. so i did. what happend? nothing. they continued to debit my account for 2 months (after repeatedly asking them to cancel). i took it into my own hands and blocked the debit order with my bank. I then had to find out that that they handed me over to the debt collectors for a pathetic R147.02 and I now have a negative mark on my credit report with the credit bureau. I phoned the debt collectors telling them this was a mistake but they told me there is nothing they can do and i need to sort it out with Beame.