HG
Hlekani G
1 reviews | Active since Jul 2018
11 Jan 2024, 16:26
nightmare car tracker Matrix
Good day
i wrote a complain last year October regarding poor service from Matrix they called me back saying they will resolve my case but to my surprise no one is calling me back and resolve it what they are doing they are still taking money to my account without my concern using different reference number to my bank and now they want to hand me over for a vehicle that i don't even know. they do not want to cancel this account. Kind regards
Hlekani ***
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Matrix Vehicle Tracking's replyOfficial
12 Jan 2024, 13:06Good Day Hlekani Gaveni ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Jan 2024, 13:06
Official
Good Day Hlekani Gaveni ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***