Nightmare

Hello my name is Karabo Moremedi and I am an aggrieved customer at mixtelemetics.

I would advice people to avoid fitting a tracker with this company they are the worst, they dameged my airflabs and the tracking unit is visible, it was shown to me by a guy who works at the car wash. I tried reporting but they don't care or even respond.

My horrible story: So in 2022 February I had a hijacking incident where two guys came inside my car and instructed me to drive, but I managed to press the panic button, so the tracking company called but I couldn't answer because the guys were in the car, they then called my father and told him that my panic button was activated and they can't respond because I am not paying for recovery, out of my father had to drive from the north west in mafikeng to come and look for me. Yet I was paying their last package which is R199 and even the invoice they send show that am paying for recovery.

I tried calling them they pass me from one person to the other for months, they drop calls or keep you waiting for a long time until you run out of airtime.

I took leave from work and went to their offices in midrand and met the two ladies who were meant to assist me but they did not. I requested call records because their consultants kept saying on the phone am not paying recovery and for many times they said that. I stopped paying them after the incident to try and force them to assist me to no success.

I remember one of the ladys name is Hlulani Mkhavele, she doesn't respond to my emails and ignores me event the company emails go unanswered.

This is the worst company ever, they have tarnished my credit record and don't care even a bit. I would advice people don't be tempted to use this company.

They prioritize money over their customers.

Thank you I hope this helps others not to fall victim.