Nighmare service

around July 2023 I app**** for tracker to be installed for my 2 vehicles with this company called Mix Telematics

i didn't know that i applying for stress. they came and installed both my vehicles to my house .after a month, their battery was dead i couldn't see the movement of my car on the app. location was saying Limpopo province while my car was around Gauteng. i called them to look at it ASAP which it was a mission for them to fix . it took them more than 2 weeks to come and fix their tracker in a mean time i was paying my contributions meaning my car was not save for that time. i was not happy with their service.

i ignored it thinking is a mistake it wont happen again. on the 25th of August they send me a welcome pack for a car that i do not know (JH03TXGP). including all the confidential confirmation for that car, engine number, vehicle module personal residential address for the car. i was surprise to see that information on my account including App. i told them to remove the vehicle under my name and someone personal information is against POPIA ACT or else i will have no choice than to cancel the contract. after making few calls and several emails they confirm telephonically that they will remove it under my name. on the 25th of September they deducted my bill for 3 cars and triple the money that we did not agreed. i send them and email to tell them to cancel the contract because they bridged their contract with me. they stole money to my account and when i tried calling them they pick up the phone either put me on hold for more than 1 hour or they promise to call me back which they don't call back or they drop the phone. last call i made after being drained it was on the 29/09/2023 i spoke to Gugu which she drop the line also Simpiwe Zulu who put my call on hold for more than 1 hours

it looks like there's a lot going on in this company which is putting our lives in danger. after sending me someone's information i feel like i am not safe possibilities are someone also have my cars information including my movements as i can see from another client. service it extremely bad , they are *****ing money to my account and when i request for cancellation they want me to pay penalties. im cancelling because is their faults situation was beyond my control i cant be paying for penalties for their poor service

Kind regards, Hlekani