MM
Melo M

1 reviews | Active since Sept 2016

30 Jul 2021, 13:03

New Sales coercion disappointment

Appalled and disappointed that my father's details were passed to Beame, and having a consultant attempt to coerce him to take up the tracker subscription knowing that he is older than 81. This goes against the POPIA even if you are in accordance of the Cpa.

Not being able to to communicate effectively over the phone. I had spoke to a consultant by the name of Tasha, who I felt communicated poorly with my father and myself regarding how they obtained his information and further stating that my father agreed to 'wateva I was sayn' (as per her message on WhatsApp).

I requestes for an email to be sent to confirm his details to be removed of their system and still no email. I hope you will be in contact with me ASAP to have this resolved.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Jul 2021, 13:39
Official
Good Day Melo M

Thank you for taking my call.

We have escalated your query for removal of your dad's details from the contact list.

We do apologize for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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