New client already experiencing bad service. (Panic button)

I recently got my tracker installed on the 15th of April and was told I'd get my panic button delivered to me. Till this day I haven't received any communication regarding the panic button instead I'm the one contacting matrix. I sent an email via the app got no response, made call and spoke to a lady called Linda and she told me I'd get call yesterday and yet I didn't receive any. The reason got the tracker in the first place was for the panic button! If I had known that this would happen I would've went with a different company! It scares me now thinking of the assistance I'd get if my car was to get ****** or go missing. Will I have to send emails and make calls repeatedly for assistance?