KM
KATLEGO M

1 reviews | Active since Mar 2022

02 Nov 2024, 10:53

Never take matrix tracking device they will humiliate you

After I had requested a cancellation and was quoted 2000 cancellation fee which I had made arrangements to pay in installments

I received a call from matrix and now the are charging me a different cancellation feel and they still want me to pay the monthly subscription fee for 36 weeks they say they can’t do anything with a used tracking device tell me how when I have told them I no longer have the car and not working at the moment.

I have been in distress ever since I am expected to continue paying for services and cancellation fee please make it make sense Matrix

When I signed up there was no written contract sent to me I will be taking thing to the ombudsman I will not be bul**** when I have communicated Matrix you are abusing your consumers and you are fair I would never recommend you to anyone nevvvveeeer days you people are horrible and your agents worded customer service ever

0
Replies (2)
KM
KATLEGO M's update02 Nov 2024, 10:55
Reviewer Update
They want me to pay monthly subscription fee for 36 months I meant to say so they are forcing me to pay cancellation fee and for services how crazy is that never ever take anything when there was no contract
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Nov 2024, 07:50
Official
Good day Katlego Charity Moeng

Thank you for your submission.
 
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.
 
Regards,
Customer Care Department
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