PB
Palesa B

1 reviews | Active since Sept 2024

30 Sept 2024, 18:49

Never ever use this company

The level of hate I have for this company is beyond me I signed a contract with this company in 2021 March In April when they debited there amount they sent me a message saying my device is not operating and I need to take to there warehouse.I just saw from that point that this is going to give me a headache..I sent them an email telling them to cancel my device since it's not working...in June I had to change banks for some personal reasons and left the bank I was with so they could not debt anymore... Months went by and started to get emails that I am owing R600 to mix telematics Sent an email again asking how am I owing a device that never worked in the first place and no response..to keep the long story short I am on credit buro at this point in time and cannot do anything anymore Naw I am owing R3853 I wanna pay the full amount..but judging by the reviews I don't know if I pay them they might send me a message saying I didn't pay This company needs to be investigated

Never ever use this company U would be signing ur life away

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Oct 2024, 07:52
Official
Good Day Palesa Borotho.

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Oct 2024, 19:15
Official
Good Day Palesa Borotho.

Thank you for giving us the opportunity to address your query.

Please note that we attempted to contact you but were unsuccessful. 

Kindly let us know the best time to reach you or provide an alternate contact number.

Regards,
Customer Care Department
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