1 reviews | Active since Sept 2013
Never ever use MixTelematics/Beame for tracking
I have cancelled my unit on 27.01.2015 as requested. I tried to follow up my cancellation on numerous occasions without any luck. Always promise somebody will call you back & then nobody phones you. They know you have a debit order so the longer they take to cancel your contract the more money they get from you as client. Eventually I got hold of Lesego Mokone on 20.02.2015. She said they haven't received my cancellation email send to [Email Removed] Lesego informed me that I signed an agreement for 36 months & need to pay an amount before they cancel my unit. I traded in my vehicle on 28.01.2015. I am paying currently for a unit in a vehicle I don't have or drive.<br> I have requested copy of my signed contract on 20.02.2015. To date haven't received anything.<br> I have given one calendar month written notice on 27.01.2015. I don't have a problem to pay the R199 , but then I need proof that I have committed to the 36 month contract.<br> If you as a customer ever have to consider a tracking supplier I suggest don't use MixTelematics. They might give you the same bad attitude if you car gets ******. This was the reason why my new vehicle has a unit fitted by Tracker
We thank you for bringing your query to our attention and allowing us the opportunity to assist.
We sincerely apologise for the inconvenience caused and the perception this has left you with. We assure you that this is not the level of care we offer our customers and have taken the necessary action to prevent future reoccurrence.
I refer to your telephonic discussion with Dalsy Mthombeni and confirm that we have reached an amicable solution. - confirmation of which will be sent to you shortly.
Please contact me directly should you require an assistance.
Kind regards
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
We thank you for bringing your query to our attention and allowing us the opportunity to assist.
We sincerely apologise for the inconvenience caused and the perception this has left you with. We assure you that this is not the level of care we offer our customers and have taken the necessary action to prevent future reoccurrence.
I refer to your telephonic discussion with Dalsy Mthombeni and confirm that we have reached an amicable solution. - confirmation of which will be sent to you shortly.
Please contact me directly should you require an assistance.
Kind regards
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
