1 reviews | Active since May 2019
Never do business with Matrix vehicle tracking
I don't know how many emails and calls I have made to this joke of a company. I have outstanding amounts that no one can explain from you and I was double billed at some point. I then contacted you spoke to your consultant named Noleen major who logged a case for me but she or nomone else got back to me .you unit is useless i basically have a unit that even if i get hijacked i cant even press the panic button because your panic button its not communicating with tje unit. They said they will send someone to look at it. He came but its still not working. Now you telling me that they can't send someone because my account is in arrears however until today nobody has called me about the case logged or other amounts that u claim I owe. Worst you saying can't send someone to look at this technical problem that i have because of those outstanding amounts u can't explain. I have sent you all my proof of payments and your consultant confirmed that my account is up to date. My case number is ***2. If I don't a call by today my attorneys will be in contact with you. You are the worst company I had to deal with.You think you can **** people and get away with it. I will show you and you will pay for my legal fees and every penny I spend on this case.
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that a booking has been made to replace your remote, and details have been requested for the roadside billing.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that a booking has been made to replace your remote, and details have been requested for the roadside billing.
Regards,
Customer Care Department
***
