TS
Therene S

1 reviews | Active since Jun 2019

22 Jun 2019, 11:38

NEVER DO BUSINESS WITH BEAME OR MIX TELEMATICS. NIGHTMARE TO CANCEL ACCOUNT

Never install a tracking system from Beame which forms part of Mix Telematics Africa. I sold my vehicle in April, I phoned them to inform them the vehicle was sold, they told me to send a cancellation letter to their Beame customercare email, in May I started to get phone calls from Mix Telematics to pay my account. I informed them again that the vehicle was sold, they requested me to once again send the cancellation request, but to a Mix Telematics email. Reference number received after email was send is ***8, Two weeks later I got another call, told them the same story, asked again to send my previous email. Did it again, got another reference number ***2. I bought another vehicle but will rather install another tracking system than go for Beame or anything linked to Mix Telematics. What would have happened if the vehicle was ******, if their account service is so atrocious?

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Jun 2019, 08:26
Official
 
Good Day  Therene S 

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
 
Kind regards
 
Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Jun 2019, 08:53
Official
 
Good Day Therene S 

Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.

As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount. 

The settlement details have been e-mailed through to you as requested and we await your response. 

Kind Regards 
Noluthando Mabaso
Customer Care Department 
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