LJ
Lubabalo J
1 reviews | Active since Apr 2026
10 Apr 2026, 10:42
Negligent behaviour
I am extremely dissatisfied with the service from Matrix. I have sent multiple emails over the past month requesting the de-installation of their tracking device, yet I have been completely ignored.I cancelled my contract for personal reasons, but I honoured the full contract term and followed all the required cancellation procedures as instructed by Matrix. I also received official confirmation of my cancellation, so there is absolutely no justification for this delay. Despite this, Matrix has failed to respond or take any action. The tracking unit is now draining my vehicle’s battery, causing unnecessary inconvenience and potential damage. This lack of service and communication is unacceptable.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
10 Apr 2026, 11:14Good day Lubabalo Jordaan
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
Matrix Vehicle Tracking's reply10 Apr 2026, 11:14
Official
Good day Lubabalo Jordaan
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department***
LJ
Lubabalo J's updateReviewer Update
10 Apr 2026, 12:17Good day,
Thank you for your telephone response.
I must, however, strongly object to the R450 de-installation fee. I have fully comp**** with all contractual obligations, including making an additional payment after the service had already been cancelled. Under these circumstances, it is entirely unreasonable to expect me to incur further costs.
I will not accept being charged to remove equipment that belongs to your company, especially after I have honoured my side of the agreement in full. This charge is unjustified and unacceptable.
I request that this fee be waived immediately and that arrangements be made for the prompt removal of your device from my vehicle without any additional cost to me.
Thank you for your telephone response.
I must, however, strongly object to the R450 de-installation fee. I have fully comp**** with all contractual obligations, including making an additional payment after the service had already been cancelled. Under these circumstances, it is entirely unreasonable to expect me to incur further costs.
I will not accept being charged to remove equipment that belongs to your company, especially after I have honoured my side of the agreement in full. This charge is unjustified and unacceptable.
I request that this fee be waived immediately and that arrangements be made for the prompt removal of your device from my vehicle without any additional cost to me.
LJ
Lubabalo J's update10 Apr 2026, 12:17
Reviewer Update
Good day,
Thank you for your telephone response.
I must, however, strongly object to the R450 de-installation fee. I have fully comp**** with all contractual obligations, including making an additional payment after the service had already been cancelled. Under these circumstances, it is entirely unreasonable to expect me to incur further costs.
I will not accept being charged to remove equipment that belongs to your company, especially after I have honoured my side of the agreement in full. This charge is unjustified and unacceptable.
I request that this fee be waived immediately and that arrangements be made for the prompt removal of your device from my vehicle without any additional cost to me.
Thank you for your telephone response.
I must, however, strongly object to the R450 de-installation fee. I have fully comp**** with all contractual obligations, including making an additional payment after the service had already been cancelled. Under these circumstances, it is entirely unreasonable to expect me to incur further costs.
I will not accept being charged to remove equipment that belongs to your company, especially after I have honoured my side of the agreement in full. This charge is unjustified and unacceptable.
I request that this fee be waived immediately and that arrangements be made for the prompt removal of your device from my vehicle without any additional cost to me.