SM
Seanokeng M

1 reviews | Active since Apr 2021

06 Apr 2021, 11:06

negligent and exploitative company

i sold my car after a year abd informed Beame Customer Care by email a month in advance. They decided to respond after 4 weeks via Telematix email i cannot reply to.

They told me to pay R300 cancellation fee on the same date they sent the email if not that amount will change. I sent them an email asking for an explanation of their blatant exploitation and asked them to call me since they're not email efficient. I am still waiting for a call explaining the nonsense.

They continued to debit my account for a car i no longer have and a service i made clear i no longer needed. i disputed it and will continue to do so including ignoring any bills directed to me Telematix without direct communication. i don't need this drama in my life.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Apr 2021, 16:18
Official
Good Day Seanokeng M

We can confirm that an agent did get in contact with you and has advised concerning your contract.

You are on a 36 month contract which has not reached 24 months as yet, so a settlement amount would need to be paid. Once payment has been made please forward proof of payment.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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