CH
Christian H
1 reviews | Active since Mar 2023
28 Jul 2023, 05:41
Near *****ulent Behaviour
After receiving incredibly poor service delivery, I requested to cancel the contract after a month. Upon paying the obscenely large termination fee, furnishing them with the proof of payment, following up on the cancellation and having been assured that the cancellation has been processed, the company now decided (4 months after the fact) to debit my account.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
28 Jul 2023, 10:06Good Day Christian Herselman,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation letter has been emailed through to you.
The request has been escalated to our accounts department to assist with with passing credits on the account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation letter has been emailed through to you.
The request has been escalated to our accounts department to assist with with passing credits on the account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jul 2023, 10:06
Official
Good Day Christian Herselman,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation letter has been emailed through to you.
The request has been escalated to our accounts department to assist with with passing credits on the account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation letter has been emailed through to you.
The request has been escalated to our accounts department to assist with with passing credits on the account.
Regards,
Customer Care Department
***