RC
RAPHAEL C
1 reviews | Active since Apr 2015
08 Jul 2015, 15:53
My refund!
I cancelled my tracking contract on 15 January 2015 on my 2 vehicles and i got confirmation of the cancellations. Months letter i was still being billed the monthly subscription. I followed up with calls and emails and i was assured that everything would be sorted and my money would be refunded. Months letter the refund has not come and i still get a monthly statement inspite of termination. I want my R939 with interest!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
08 Jul 2015, 16:32Hello rmchipoma,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now, you will be refunded on Friday 10th July 2015.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now, you will be refunded on Friday 10th July 2015.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply08 Jul 2015, 16:32
Official
Hello rmchipoma,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now, you will be refunded on Friday 10th July 2015.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
As discussed with you now, you will be refunded on Friday 10th July 2015.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za