My query has not been resolved, and call centre queue is ridiculously long

<p>I have more than one issue with them, but the latest, and most annoying, is that there is no way to contact them other than wasting at least 10 minutes on the phone in a queuing system.</p> <p>After receiving an sms asking for money (contradicting everything the sales consultant had assured me in my first phone call last week), I was desperate, so I waited. I was assured I would be mailed my bill and statement proving I owed nothing this month. I received no such thing by email. There is no way to reply to their mail stating that my query had been resolved, so out of desperation contacted customer care on their website (not wanting to waste money or time on yet another call).</p> <p>It then stated : "One of our representatives will contact you shortly regarding your message. You should receive a confirmation email shortly". And 2 days later I sit waiting, with no resolution.</p> <p>If this is customer care, then how can I trust them to timeously locate a ****** car???</p>