ZN
Zenzele N
1 reviews | Active since Jul 2019
02 Aug 2024, 09:37
My hope and trust in them was broken.
Had a very bad experience with this company, I installed their tracker on my motorbike,it got ******, I called them to report the matter,they asked me for a case number which I provided.I had always to follow up on them always until they finally in almost a month,told me the tracker had been removed from the bike and they could not locate it .
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Aug 2024, 10:53Good Day Zenzele Ndlovu,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply02 Aug 2024, 10:53
Official
Good Day Zenzele Ndlovu,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
13 Aug 2024, 14:11Good Day Zenzele Ndlovu,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Service Representative has reached out to you and acknowledged your request to cancel.
The cancellation has been completed, and you should have received an email confirming your request.
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Service Representative has reached out to you and acknowledged your request to cancel.
The cancellation has been completed, and you should have received an email confirming your request.
We apologize for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Aug 2024, 14:11
Official
Good Day Zenzele Ndlovu,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Service Representative has reached out to you and acknowledged your request to cancel.
The cancellation has been completed, and you should have received an email confirming your request.
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that our Client Service Representative has reached out to you and acknowledged your request to cancel.
The cancellation has been completed, and you should have received an email confirming your request.
We apologize for the inconvenience caused.
Regards,
Customer Care Department
***