1 reviews | Active since Jul 2017
****my finance department
Firstly, last year I was told I have credit and will only start paying this year in March 2023. They started debiting last year November 2022 and say my credit is finished, mind you, this balance I never got to see credit amount. I changed cars which came with a different car tracker, my account was in arrears, I knew that but was told to give them a month’s notice for cancellation. I did that and told them I would pay and the amount was incurring penalties. My last payment was October 2023 of R1000.07 but suddenly now I have an additional R406,36. They were well aware that I’m cancelling the cover because the agent from finance I spoke to in September 2023 assured me that once I’ve paid the R1000,07 then my account would be closed. Trying to get assistance from their finance department is a nightmare, I am never going back there
Thank you for bringing the matter to our attention and allowing us the opportunity to offer further assistance with your inquiry.
The concern has been forwarded to the Retention Department to investigate further.
Expect to hear from us soon with feedback.
Regards,
Customer Care Department
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Thank you for bringing the matter to our attention and allowing us the opportunity to offer further assistance with your inquiry.
The concern has been forwarded to the Retention Department to investigate further.
Expect to hear from us soon with feedback.
Regards,
Customer Care Department
***