ST
Samuel T
1 reviews | Active since Apr 2016
20 Apr 2016, 21:26
My car was break into and the alert was late
On my way back from night shift 1:30 my car was fine I do check my car every now and then though I have the tracker but to my surprise I receive the call at 4:02 in the morning from call centre ! the guy saying they getting a battery power failer report , to my surprise the ******* are already gone with my Battery and computer reader box , car sound system worth R 5000 as well as my License. This is poor service , I am really disappointed by the service as they were suppose to notice that my battery is being tempered with at that very moment but the call centre were asleep at the time of the incident where by I was the one who supposed to be enjoying my sleep after a long night shift .
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
21 Apr 2016, 09:17Hello Mahlatsisamuelt,
We hereby acknowledge your post and have noted the content.
We are unfortunately unable to reach you with the contact information provided but will continue with our attempts to do so.
Whilst we sympathize with the break-in and theft of belongings from your vehicle we would like to state for the record that we cannot agree with your statements made in this complaint.
Our National Operations Center reacted to the alert moments after receiving the notification and informed you accordingly.
The tracking device installed into your vehicle does not act as or replace an alarm system should the vehicle be broken into and we outright reject your statements that we have in any way failed to deliver the agreed services.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post and have noted the content.
We are unfortunately unable to reach you with the contact information provided but will continue with our attempts to do so.
Whilst we sympathize with the break-in and theft of belongings from your vehicle we would like to state for the record that we cannot agree with your statements made in this complaint.
Our National Operations Center reacted to the alert moments after receiving the notification and informed you accordingly.
The tracking device installed into your vehicle does not act as or replace an alarm system should the vehicle be broken into and we outright reject your statements that we have in any way failed to deliver the agreed services.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's reply21 Apr 2016, 09:17
Official
Hello Mahlatsisamuelt,
We hereby acknowledge your post and have noted the content.
We are unfortunately unable to reach you with the contact information provided but will continue with our attempts to do so.
Whilst we sympathize with the break-in and theft of belongings from your vehicle we would like to state for the record that we cannot agree with your statements made in this complaint.
Our National Operations Center reacted to the alert moments after receiving the notification and informed you accordingly.
The tracking device installed into your vehicle does not act as or replace an alarm system should the vehicle be broken into and we outright reject your statements that we have in any way failed to deliver the agreed services.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post and have noted the content.
We are unfortunately unable to reach you with the contact information provided but will continue with our attempts to do so.
Whilst we sympathize with the break-in and theft of belongings from your vehicle we would like to state for the record that we cannot agree with your statements made in this complaint.
Our National Operations Center reacted to the alert moments after receiving the notification and informed you accordingly.
The tracking device installed into your vehicle does not act as or replace an alarm system should the vehicle be broken into and we outright reject your statements that we have in any way failed to deliver the agreed services.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com