Mx2 and mx3

Please kindly assist, with this on going case with Matrix Telematics for the past 3 months . You could swear Matrix Telematics is running circus , 0% on professionalism and integrity. I’m just devastated.

I joined Matrix Telematics on the year 2019, I had the MX2 package, May 2022 I upgrade to MX3 after a Matrix Telematics consultant called me and offered the upgrade. Not knowing i was opening a Can of worms!

After the upgrade my original package was not cancelled and continued to debit of my account. Instead of one debit order, I’ve been paying for two debits order as the the plan is not cancelled

I’ve made numerous phone calls requesting for the MX 2 debit order to be cancelled till date it has never been cancelled.

Hope will get Matrix Telematics attention, after this!

Thank you