Mr Nkabinde

Good day my name is Ivan Mandla Nkabinde I have an account with Matrix where they installed a tracking device on my car and had the car for a period of a year and traded it in and phone matrix asking them to move the tracker to my new vehicle so I can continue with my account,and I was told that can't happen and when I wanted to cancel my contract then I'm asked to pay a penalty cancellation fee,and my new car came out with the new tracking device of which they are supposed to install till today they haven't installed the device but yet payment in full has been made on my behalf by Hyundai,so the other tracker on my previous car is still active and the new one not installed.pls help me with this matter cause the new tracking device is not even advanced like my old hence I needed them to retrieve my old . please help 😭😭😭😭.