SG
Sandile G

1 reviews | Active since May 2024

23 May 2024, 21:58

Mr

Hi matrix

Once again, your panic button doesn't work, my wife nearly got hijacked, she press the button but you guys never phone, why?

To add to the above you guys phone after 20to 30+mins after the vehicle has been moved...

We was the last time you told your customers to rest their panic buttons to ensure it functional?

If its not functional wa measures put in place to advise customers the fault is bieng attended to?

Why you don't phone if the vehicle enters a high risk zone?

Is there any procedure in place collaborate with small businesses?

The list is long ensure all panics are functioning and as a safety measure you guys need to understand...

I need feedback on the matter I subject...

Thanks

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 May 2024, 06:37
Official
Good Day Sandile Gumede,

Thank you for bringing this issue to our attention.

We confirm that the Client Representative has been in contact with you and the matter has been escalated to Management for further investigation.

Please anticipate a call back from us shortly with feedback.

We appreciate your patience and cooperation. 

Regards,
Customer Care Department
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