BV
Barbara V

1 reviews | Active since Aug 2012

14 Jul 2020, 11:10

MOST PATHETICS IDIOTS TO DEAL WITH

ONCE AGAIN I HAVE TO **** IN MY PANTS AND WONDER HOW THE HELL CAN PEOPLE LIKE THIS OPERATE. YOU SIGN A CONTRACT FOR R231.00 PER MONTH THEN THE NEXT MONTH YO9U GET A BILL OF R798.00 BECAUSE IT WAS FOR A TOW TRUCK NOW PARDON MY LANGAUGE BUT WHAT TOWING SERVICE CHARGES MORE THEN 500.00 FOR A RADIUS OF 7 KM IF A PERSON IS COVERED IN THE CONTRACT FOR 500 FOR A TOW TRUCK. AND NEVER MIND THE FACT THAT THERE IS SOME OF US THAT IS EFFECTED FINANCIALLY BY THIS VIRUS DOES IT LOOK LIKE THE BUNCH OF SWINES CARES. BY THE LOOK OF THE CEO NO WONDER MIX TELEMATICS IS JUST THERE TO ***** FROM THE POOR AND BULL**** THE CUSTOMERS. AND WHEN I PHONE TO ASK WHO IS THE MANAGER THE PHONED GETS DROPPED IN MY EAR. NOT ONLY DO THEY HAVE PEANUTS FOR BRAINS THEY HAVE NO ****** MANNERS. I AM BILLED THIS MONTH 798.00 AND FOR WHAT !!!! I AM SO SICK OF THIS ****** MIX TELEMATICS I CAN ACTUALLY DISCONNECT THIS UNIT AND SHOVE IT DOWN THEIR THROATS. I HAVE NOTHING GOOD TO SAY ABOUT THIS COMPANY YOU HAVE A CONTRACT YOU ARE COVERED FOR 500 SO FOR 7KM A TOW TRUCK COST ME 1000.00 WHAT THE HELL IS WRONG WITH THIS ****** PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Jul 2020, 15:31
Official
Good Day Barbara V

We acknowledge your post and have noted the derogatory nature thereof.
 
Whist we have tried to reach out regarding your query we were unable to establish contact. We note a series of previous attempts with the same outcome.
 
The roadside assist service entitles you to a R500 benefit limit. Once this amount is absorbed the customer is responsible for any further charge. Please keep in mind that the service providers are dispatched from the nearest available location and the charge for service starts from the point of dispatch and not from point of incident. 
 
We confirm that the itemized billing has been sent to your recorded email address.
 
We will continue in our attempts to contact you in order to make payment arrangements. 
 
Assuring you of our best intentions at all times.
 
Kind Regards, 
Kaya Payi
Customer Care Department
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