SW
Schebonn W
1 reviews | Active since Apr 2013
29 Aug 2022, 10:06
Most incompetant customer service ever!!!
Where should I begin.... I've been trying to cancel the additional protection services on my account since 2021. Everytime I send an email, I get a reference number and then nobody ever calls me. When I finally do speak with someone, the system still refers to a car I sold in 2016 and they still haven't updated the system since then. Then, I get 2 sms's demanding I make payment for an amount that is 4 times more than my normal monthly payment!!!! To put the cherry on the cake, when I call the number on the sms, it's for Nedbank credit cards.... How do these people operate!!! Please can someone call my asap or I'll be cancelling effective immediately!!!
Helpful (0)
Replies (4)0
Replies (4)SW
Schebonn W's updateReviewer Update
30 Aug 2022, 08:41After receiving a call from your agent this morning, it is evident that this company does not care about emails sent with reference numbers even is the company's policies clearly state all personal information must be kept up to date at all times. I have sent emails and received numerous reference numbers to not receive a single reply or phone call thereafter.
Email 2021/03/11 - Case Number Logged ***5
Email 2021/04/06 - Case Number Logged ***5
Email 2022/01/01 - Case Number Logged ***1
Email 2022/04/13 - Case Number Logged ***0
Email 2022/06/02 - Case Number Logged ***1
It's been 17 months since my first request to cancel the additional protective services and yet you expect me to pay R 403.85 when you've deducted R 784,43 over 17 months and 17 invoices after numerous requests for you to cancel this service! I will not be paying any additional moneys as you've already accumulated the outstanding fees. Just cancel my account completely as I've been having trouble with this company since 2017.
Email 2021/03/11 - Case Number Logged ***5
Email 2021/04/06 - Case Number Logged ***5
Email 2022/01/01 - Case Number Logged ***1
Email 2022/04/13 - Case Number Logged ***0
Email 2022/06/02 - Case Number Logged ***1
It's been 17 months since my first request to cancel the additional protective services and yet you expect me to pay R 403.85 when you've deducted R 784,43 over 17 months and 17 invoices after numerous requests for you to cancel this service! I will not be paying any additional moneys as you've already accumulated the outstanding fees. Just cancel my account completely as I've been having trouble with this company since 2017.
SW
Schebonn W's update30 Aug 2022, 08:41
Reviewer Update
After receiving a call from your agent this morning, it is evident that this company does not care about emails sent with reference numbers even is the company's policies clearly state all personal information must be kept up to date at all times. I have sent emails and received numerous reference numbers to not receive a single reply or phone call thereafter.
Email 2021/03/11 - Case Number Logged ***5
Email 2021/04/06 - Case Number Logged ***5
Email 2022/01/01 - Case Number Logged ***1
Email 2022/04/13 - Case Number Logged ***0
Email 2022/06/02 - Case Number Logged ***1
It's been 17 months since my first request to cancel the additional protective services and yet you expect me to pay R 403.85 when you've deducted R 784,43 over 17 months and 17 invoices after numerous requests for you to cancel this service! I will not be paying any additional moneys as you've already accumulated the outstanding fees. Just cancel my account completely as I've been having trouble with this company since 2017.
Email 2021/03/11 - Case Number Logged ***5
Email 2021/04/06 - Case Number Logged ***5
Email 2022/01/01 - Case Number Logged ***1
Email 2022/04/13 - Case Number Logged ***0
Email 2022/06/02 - Case Number Logged ***1
It's been 17 months since my first request to cancel the additional protective services and yet you expect me to pay R 403.85 when you've deducted R 784,43 over 17 months and 17 invoices after numerous requests for you to cancel this service! I will not be paying any additional moneys as you've already accumulated the outstanding fees. Just cancel my account completely as I've been having trouble with this company since 2017.
Matrix Vehicle Tracking's replyOfficial
30 Aug 2022, 08:45Good day Schebonn D,
Your post is acknowledged and the content thereof is noted.
We can confirm that an agent has contacted you and assisted with the cancellation.
Regards,
Customer Care Department
***
Your post is acknowledged and the content thereof is noted.
We can confirm that an agent has contacted you and assisted with the cancellation.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Aug 2022, 08:45
Official
Good day Schebonn D,
Your post is acknowledged and the content thereof is noted.
We can confirm that an agent has contacted you and assisted with the cancellation.
Regards,
Customer Care Department
***
Your post is acknowledged and the content thereof is noted.
We can confirm that an agent has contacted you and assisted with the cancellation.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
30 Aug 2022, 09:38 Good day Schebonn D,
Thank you for sharing the reference numbers. A credit is being prepared for the VAS which billed incorrectly.
Regards,
Customer Care Department
***
Thank you for sharing the reference numbers. A credit is being prepared for the VAS which billed incorrectly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Aug 2022, 09:38
Official
Good day Schebonn D,
Thank you for sharing the reference numbers. A credit is being prepared for the VAS which billed incorrectly.
Regards,
Customer Care Department
***
Thank you for sharing the reference numbers. A credit is being prepared for the VAS which billed incorrectly.
Regards,
Customer Care Department
***
SW
Schebonn W's updateReviewer Update
17 Oct 2022, 07:57Good Day
It'snow been 2 months and the refund/credit has still not happened???? On the 30th of August you said you'd be cancelling my account yet I only received the cancellation email 2 weeks ago and keep on getting sms's that my account is in arrears!!! Do I need to result to Hello Peter when ever trying to get a hold of this company???
It'snow been 2 months and the refund/credit has still not happened???? On the 30th of August you said you'd be cancelling my account yet I only received the cancellation email 2 weeks ago and keep on getting sms's that my account is in arrears!!! Do I need to result to Hello Peter when ever trying to get a hold of this company???
SW
Schebonn W's update17 Oct 2022, 07:57
Reviewer Update
Good Day
It'snow been 2 months and the refund/credit has still not happened???? On the 30th of August you said you'd be cancelling my account yet I only received the cancellation email 2 weeks ago and keep on getting sms's that my account is in arrears!!! Do I need to result to Hello Peter when ever trying to get a hold of this company???
It'snow been 2 months and the refund/credit has still not happened???? On the 30th of August you said you'd be cancelling my account yet I only received the cancellation email 2 weeks ago and keep on getting sms's that my account is in arrears!!! Do I need to result to Hello Peter when ever trying to get a hold of this company???