Monthly Testing of Unit is painful

Item: Matrix Vehicle Tracking
Rating: 1
Author: sundresin.naidoo sundresin.naidoo

Once again, the monthly call-in to test the Tracking unit is problematic. On 23/06 I called to have the unit tested. I was given an update >3hours old. I asked for a more recent update and was told the system is slow and that I would be called back. This never happened. I then sent an email to Thato who assisted me previously and also said that if I have any problems testing the unit all I had to do was send an email to her. Monday 10:20, I'm still waiting. Wonder what my Insurance company will think about this as I had the matrix unit installed on their recommendation?

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

25 Jun 2018, 10:52

Dear Sundresin Naidoo

We thank you for the post and have noted the content thereof

I refer to our telephone conversation and confirm that your issue has been addressed and resolved

An email communication has been forwarded to you with your Reference number

Regards

Thato Mashimbye

Customer Care Supervisor

Matrix Vehicle Tracking's reply25 Jun 2018, 10:52

Official

Dear Sundresin Naidoo

We thank you for the post and have noted the content thereof

I refer to our telephone conversation and confirm that your issue has been addressed and resolved

An email communication has been forwarded to you with your Reference number

Regards

Thato Mashimbye

Customer Care Supervisor

sundresin.naidoo sundresin.naidoo's updateReviewer Update

25 Jun 2018, 10:56

Thanks for your reply but I have had enough of Mix Telematics. I'm looking forward to the response from your technical team. I have already spoken to Keto to process the cancellation of my contract.

sundresin.naidoo sundresin.naidoo's update25 Jun 2018, 10:56

Reviewer Update

Thanks for your reply but I have had enough of Mix Telematics. I'm looking forward to the response from your technical team. I have already spoken to Keto to process the cancellation of my contract.