1 reviews | Active since Feb 2022
Monthly Billings After Canceling Accounts
COULD YOU PLEASE STOP SENDING ME YOUR STATEMENTS, I HAVE CANCELLED ALL MY ACCOUNTS WITH YOU MANY TIMES AND YET YOU KEEP BILLING ME AND SENDING ME STATEMENTS AND THREATENING EMAILS AFTER YOU CONFIRMED TWICE TO ME LAST YEAR AND THIS YEAR THAT MY CONTRACT WAS CANCELED WITH IMMEDIATE EFFECT BUT YET YOU HARRASS ME WITH UNENDING MESSAGES.
WHY ARE YOU SO UNPROFESSIONAL AND ANNOYING TO EVERYONE????
I AM FED UP WITH YOUR COMPANY THAT I HAD TO OPEN A CASE AND YET YOU KEEP SENDING ME THIS STUPID EMAILS.
I HAVE SEND SEVERAL EMAILS AND GOT CONFIRMATIONS THAT THIS IS SORTED BUT I STILL GET EMAILS. WHAT PART OF I DON'T WANT TO DO BUSINESS WITH YOUR ******* COMPANY DON'T YOU Understand??? YOU RUIN PEOPLE'S CREDIT PROFILES BY DOUBLE BILLING AND OPENING MULTIPLE ACCOUNTS FOR SAME INDIVIDUAL AND YOU FAIL TO RECONCILE ACCOUNTS, WHEN WE CANCEL YOU BLACK LIST US AND KEEP SENDING THREATENING MESSAGES OF LEGAL ACTIONS???? I HATE THIS COMPANY AND WANT YOU AND YOUR CEOS AND MANAGEMENT TO CLOSE DOWN THIS ******* COMPANY THAT IS HARRASING CUSTOMERS. YOU ARE THE WORST COMPANY IN THE WHOLE WORLD AND THE MOST ******* PEOPLE TO DO BUSINESS WITH ANYONE. HOPE PEOPLE WILL ALL CLOSE THEIR ACCOUNTS AND YOU ALL GO UNEMPLOYED AND SUFFER.
HOW MANY EMAILS MUST I SEND TO CANCEL THIS USELESS SERVICES AND YOU CONFIRM ITS CANCELLED AND YOU KEEP BILLING ME MONTHLY????
Good day Nini Dyule,
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has assisted and a credit has been processed and the refund for the incorrect billing.
Regards,
Customer Care Department
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Good day Nini Dyule,
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has assisted and a credit has been processed and the refund for the incorrect billing.
Regards,
Customer Care Department
***
I spoke to Kelebogile Maname who said credit note will be passed three weeks ago and after she disappeared and now you are repeating the same response, this is absurd!!!
I am requesting all communication in writting to my email address for my legal team to proceed with logding a formal complaint and I will not accept this response because it's a pure lie.
Please revert back to me now in writing and clarify the following :
1. Closure of accounts and thorough explanation of why a second account was created without my permission after you called me about enhanced and added services??? Why did you create another debit order with a separate amount monthly?
2. I need proof of any credit and refund as well as a fully reconciled statement to clear my name with credit bureau and your collections department as I keep getting emails and sms to pay an outstanding.
3. I need full explanation of why your cancelations department sent me confirmation that these accounts are closed and service is terminated and yet I still get emailed statements when I am not your client any more.
I need all this information right now.
I spoke to Kelebogile Maname who said credit note will be passed three weeks ago and after she disappeared and now you are repeating the same response, this is absurd!!!
I am requesting all communication in writting to my email address for my legal team to proceed with logding a formal complaint and I will not accept this response because it's a pure lie.
Please revert back to me now in writing and clarify the following :
1. Closure of accounts and thorough explanation of why a second account was created without my permission after you called me about enhanced and added services??? Why did you create another debit order with a separate amount monthly?
2. I need proof of any credit and refund as well as a fully reconciled statement to clear my name with credit bureau and your collections department as I keep getting emails and sms to pay an outstanding.
3. I need full explanation of why your cancelations department sent me confirmation that these accounts are closed and service is terminated and yet I still get emailed statements when I am not your client any more.
I need all this information right now.
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has assisted and emailed through confirmation.
Regards,
Customer Care Department
***
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has assisted and emailed through confirmation.
Regards,
Customer Care Department
***